Terms of Service

1. Introduction

Welcome to Max-Tech I.T Solutions. These Terms and Conditions govern your use of our website, services, and products provided by Max-Tech I.T Solutions.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Acceptance of Terms

By using our services, you confirm that:

• You are at least 18 years old or have parental/guardian consent
• You have the legal capacity to enter into these Terms
• You will comply with all applicable laws and regulations
• All information you provide is accurate and complete

3. Our Services

Max-Tech I.T Solutions provides comprehensive IT services including:

• Device repair and maintenance services
• Device Care Subscriptions (Bronze, Silver, Gold) for preventive maintenance and support on eligible laptops, mobile phones, and printers
• IT support and consultation
• Web development and digital solutions
• Network setup and security services
• Cloud computing solutions
• Technical training and support

3.1 Device Care Subscriptions

Device Care is a prepaid subscription for a fixed term (3 months, 6 months, or yearly) and a chosen tier. Pricing depends on whether you enroll as a Personal or Small Business customer and how many devices you cover; details are shown at checkout and on our Device Care pages.

• Covered device categories are laptop, mobile phone, and printer counts you provide at signup, subject to the included-device limits and add-on pricing published for your tier.
• While your subscription is active and payments are current, we waive any separate diagnostics fee for evaluating covered devices when you request support for issues within the scope of your plan. You may still be quoted for parts, labor beyond the plan, expedited options, or services outside Device Care.
• Cancellation, refunds, and credits for Device Care follow our Refund and Return Policy and service descriptions for your tier. Service levels for Device Care are summarized in our Service Level Agreement (SLA).

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

4. Device Repair Services

4.1 Service Agreement

• Repairs may require diagnostic evaluation. Where a standard diagnostics fee applies to walk-in or non-subscription repair, it is not charged separately for covered devices under an active Device Care subscription when the issue is within your plan scope (see section 3.1).
• Repair estimates are valid for 30 days from the date provided
• We reserve the right to refuse service on any device
• Completion times are estimates and may vary based on parts availability

4.2 Data and Privacy

• You are responsible for backing up your data before service
• We are not responsible for data loss during repair processes
• We may need to access your device to perform diagnostics and repairs
• We respect your privacy and will not access personal files unnecessarily

5. Payment Terms

• Device Care Subscriptions are billed in advance for the selected term (3 months, 6 months, or yearly) at the price shown when you subscribe, including any applicable add-on device charges.
• Payment is due upon completion of services unless otherwise agreed
• We accept bank transfers, cards, and other approved payment methods
• Prices are subject to change without notice
• Additional charges may apply for expedited services
• Unpaid devices may be held until payment is received
• Storage fees may apply for devices not collected within 30 days

6. Warranty and Guarantees

6.1 Service Warranty

• We provide a 30-day warranty on repair services
• Warranty covers defects in workmanship and installed parts
• Warranty does not cover damage from misuse, accidents, or normal wear
• Warranty is void if device is repaired by another party

6.2 Limitations

• Warranties are limited to repair or replacement of defective parts
• We are not liable for consequential or incidental damages
• Maximum liability is limited to the cost of the original service

7. User Responsibilities

As a user of our services, you agree to:

• Provide accurate, current, and complete information when using our services
• Maintain the security of your account credentials and passwords
• Notify us immediately of any unauthorized use of your account
• Use our services only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt our services or servers
• Not attempt to gain unauthorized access to our systems or networks
• Not transmit any viruses, malware, or harmful code
• Respect intellectual property rights of Max-Tech I.T Solutions and third parties
• Comply with all applicable local, state, national, and international laws

Violation of these responsibilities may result in immediate termination of your access to our services and may subject you to legal action.

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, icons, images, software, and code, are owned by Max-Tech I.T Solutions or its licensors and are protected by copyright, trademark, and other intellectual property laws.

• You may not copy, modify, distribute, sell, or lease any part of our services
• You may not reverse engineer or attempt to extract source code from our services
• You may not use our trademarks, logos, or brand names without our written permission
• Any unauthorized use may result in legal action

8.2 User Content

You retain ownership of any content you submit, post, or display on or through our services. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content for the purpose of providing and improving our services.

You represent and warrant that you have all necessary rights to grant us this license and that your content does not infringe any third-party rights.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" and "as available" without warranties of any kind
• We do not guarantee that our services will be uninterrupted, secure, or error-free
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims arising from our services shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not responsible for any loss of data, profits, or business opportunities
• We are not liable for any damages resulting from your use or inability to use our services

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Max-Tech I.T Solutions, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any content you submit, post, or transmit through our services

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in defending such claims.

11. Termination

11.1 Termination by You

You may stop using our services at any time. If you have an account, you may request account deletion by contacting us.

11.2 Termination by Us

We may suspend or terminate your access to our services immediately, without prior notice, if:

• You violate these Terms or any applicable laws
• You engage in fraudulent, abusive, or illegal activity
• We are required to do so by law or government authority
• You fail to pay any fees owed to us
• We discontinue or modify our services

11.3 Effect of Termination

Upon termination, your right to use our services will immediately cease. We may delete your account and any data associated with it. Provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

12. Dispute Resolution

12.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at info@mtechitng.net. We will try to resolve the dispute within 60 days of receiving your notice.

12.2 Binding Arbitration

If we cannot resolve the dispute informally, you agree to resolve any disputes through binding arbitration in accordance with the Arbitration and Conciliation Act of Nigeria, rather than in court.

12.3 Exceptions

You may bring claims in small claims court or for injunctive relief in court without first going through arbitration.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts in Lagos State, Nigeria, except where arbitration is required as specified in the Dispute Resolution section.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. We will notify you of material changes by:

• Posting the new Terms on this page
• Updating the "Last Updated" date
• Sending an email notification (if you have provided an email address)
• Displaying a prominent notice on our website

By continuing to access or use our services after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using our services.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Max-Tech I.T Solutions concerning our services and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

For legal inquiries or disputes, please include "Terms of Service Inquiry" in the subject line of your email for faster processing.