Refund and Return Policy
Your satisfaction matters. We offer clear, fair refund and return policies for all our IT services.
Last Updated: January 2026
Overview
At Max-Tech I.T Solutions, we are committed to providing exceptional service and ensuring customer satisfaction. This policy outlines the terms and conditions for refunds, returns, cancellations, and service adjustments across all our services, including device care subscriptions.
We understand that circumstances may arise where you need to request a refund, return equipment, or cancel a service. Our policy is designed to be fair, transparent, and customer-focused while maintaining the sustainability of our business operations.
Services, subscriptions, and digital payments: eligible refunds are typically completed within 7 working days of approval, subject to your bank or payment provider.
Physical products you ordered (equipment, shipped hardware, or similar): once a return is approved and any required item is received and inspected, refunds usually take 15–20 working days because of restocking, supplier reversals, and payment-processor settlement.
This policy applies to one-time projects, recurring hosting and cloud services, and all Bronze, Silver, and Gold device care subscriptions.
Return Policy
Our return policy applies to physical equipment, devices, and products. For services, please refer to the refund terms below.
- •Devices and equipment must be returned in the same condition as received, within 7 days for eligible returns
- •Equipment purchased but not yet installed may be returned for a full refund within 14 days, subject to restocking fee
- •Custom-configured or opened software/hardware may not be eligible for return
- •Customers are responsible for return shipping costs unless the return is due to our error
- •For ordered physical products, after we approve your return and receive the goods (where applicable), refund posting to your original payment method normally takes 15–20 working days—we will confirm timelines when we approve your case.
Service Categories and Refund Terms
IT Consultation Services
- •Full refund available if cancelled 24 hours before scheduled consultation
- •50% refund for cancellations made 2-24 hours before appointment
- •No refund for same-day cancellations or no-shows
Hardware Repair Services
- •Device Care subscribers: While your Device Care subscription is active and in good standing, we do not charge a separate diagnostics fee for evaluation of covered devices within your enrolled counts when the work is within your plan scope—so refund rules tied to a standalone diagnostic fee generally do not apply where no such fee was charged. Parts, labor outside the plan, or declined estimates may still be non-refundable once work or ordering has started, as below.
- •Full refund if we cannot repair the device after diagnosis
- •Partial refund for cancelled repairs before work begins
- •No refund for completed repairs or if customer changes mind after work starts
Software Services & Development
- •Full refund for cancelled projects before development begins
- •Partial refund based on project completion percentage
- •No refund for completed projects or delivered software
Security System Installation
- •Full refund if cancelled before equipment is ordered
- •Partial refund minus equipment costs if cancelled after ordering
- •No refund after installation begins
Data Recovery Services
- •Full refund if we cannot recover any data and you decline the device return
- •Diagnostic fee is non-refundable once evaluation begins
- •No refund once recovery attempt has been completed
Design Services (Web Design, UI/UX, Brand & Identity, Graphic Design)
- •Full refund for cancelled projects before design work begins
- •Partial refund based on completion stage at time of cancellation
- •No refund once final deliverables have been approved and delivered
Hosting, Domain, Email & Cloud Services
- •Web hosting: Pro-rated refund within 30 days if service does not meet SLA
- •Domain registration and SSL certificates: Generally non-refundable (third-party fees)
- •VPS and cloud services: Pro-rated refund for unused portion if cancelled
- •Migration services: Full refund if cancelled before work begins
Device Care Subscriptions (Bronze, Silver, Gold)
- •Diagnostics: During an active paid subscription term, no separate diagnostics fee is charged for technical evaluation of covered laptops, mobile phones, and printers within your enrolled device counts when you request service for issues within your plan scope (aligned with our Terms of Service and SLA).
- •Full refund if cancelled before onboarding, assessment, or first maintenance session starts
- •Pro-rated refund may apply for 6-month and yearly subscriptions where no scheduled session for the current billing cycle has been used
- •No refund for completed service periods, completed maintenance visits, or emergency support already delivered
- •Plan downgrades or upgrades are supported and any approved balance is converted to service credit where applicable
Refund Process
Refunds are issued to the original payment method where possible. Timing after approval: most services and subscriptions are completed within 7 working days. Refunds for ordered physical products (returns of shipped equipment, etc.) typically require 15–20 working days after approval and satisfactory receipt or inspection of returned items.
Exceptions and Special Circumstances
We reserve the right to make exceptions to this policy in special circumstances, including but not limited to:
- • Service quality issues or technical problems on our end
- • Emergency situations or force majeure events
- • Long-term customer relationships and loyalty
- • Cases where we cannot fulfill our service obligations
Contact us
If you have any questions about our refund policy or need to request a refund, please contact us:
info@mtechitng.net
abuse@mtechitng.net
+234 903 050-5693
18, Oba Yekini Elegushi Rd, Ikate - Elegushi, Lagos, Nigeria
Policy Updates
This refund policy may be updated from time to time. We will notify customers of any significant changes via email or through our website. The most current version of this policy will always be available on our website.