Privacy Policy

1. Introduction

Max-Tech I.T Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.mtechitng.net), use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

This policy applies to all users of our services, including visitors to our website, customers, and anyone who interacts with Max-Tech I.T Solutions.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Technical information about your devices when providing repair services
• Payment information for transactions
• Communication preferences and feedback

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Device information and operating system

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our IT services and support
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send you technical updates, security alerts, and administrative messages
• Improve our website and services based on your feedback
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent)

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about our cookie practices, please visit our Cookie Policy.

6. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

6.1 Third-Party Services We Use

• Payment Processors: For processing payments (e.g., Paystack, bank transfers)
• Analytics Services: To analyze website usage and improve our services
• Email Services: For sending communications and newsletters
• Cloud Storage: For secure data storage and backup
• Customer Support Tools: For managing customer inquiries and support tickets

These third-party services have their own privacy policies addressing how they use your information. We recommend reviewing their policies.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Customer Data: Retained for the duration of our business relationship and for a period of 7 years after the last transaction for legal and accounting purposes
• Marketing Data: Retained until you opt-out or request deletion
• Website Analytics: Retained for up to 26 months
• Support Communications: Retained for 3 years after the last interaction

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

By using our services, you consent to the transfer of your information to facilities located in Nigeria and other countries where we operate. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (right to be forgotten)
• Portability: Request transfer of your information to another service provider in a structured format
• Objection: Object to certain processing of your information, including direct marketing
• Restriction: Request limitation of processing in certain circumstances
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information
• Lodge a Complaint: File a complaint with the relevant data protection authority

To exercise these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within 30 days.

We may need to verify your identity before processing your request to ensure the security of your personal information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For material changes, we will notify you by email (if you have provided one) or through a prominent notice on our website before the change becomes effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-related inquiries, please include "Privacy Policy Inquiry" in the subject line of your email for faster processing.